Privacy Policy
1. Who we are
Nexo Prime Technologies L.L.C-FZ, a limited liability company licensed by Meydan Free Zone, Government of Dubai, under trade licence number 2650312.01, trading and operating as NexoAI (“NexoAI”, “we”, “us” or “our”), is responsible for the personal data described here.
Registered address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
Privacy contact: hello@nexoai.ae. Use the subject “Privacy Request”.
2. Scope
This Policy applies to our public website, enquiry and audit forms, CEO strategy-call booking flow, Kai web assistant, and communications initiated through the site. Separate agreements or notices may apply to client projects, personnel, suppliers, or customer products.
3. Personal data we collect
| Category | Examples |
|---|---|
| Identity and contact | Name, work email, company, phone or WhatsApp number. |
| Business and project | Industry, website/profile, objectives, audit focus, and what you want AI to improve or build. |
| Booking | Selected time, temporary hold token, calendar event, attendance, and Google Meet information. |
| Kai conversation | Your messages, assistant responses, and a randomly generated session identifier. |
| Technical and usage | IP address, browser/device data, request times, referring page, and server or security logs. |
| Communications | Messages and metadata when you contact us or choose a third-party channel. |
We do not intentionally request payment-card data, government identifiers, health, biometric, or other sensitive data through this site. Do not submit credentials, trade secrets, regulated data, or another person’s data unless you are authorised and it is necessary.
4. How and why we use data
We process data for specified purposes using a lawful basis available under applicable law. Depending on context, this includes consent, steps requested before a contract, contract performance, legal obligations, protection of legal rights, and legitimate interests where permitted and not overridden by your rights.
| Purpose | Typical basis |
|---|---|
| Operate the site, answer enquiries, and communicate. | Your request; pre-contract steps; legitimate interests. |
| Show availability, hold slots, create calendar events and Meet links, and send invitations. | Your request and performance of the booking service. |
| Review and deliver a Free AI & Growth Audit. | Your request; pre-contract steps. |
| Operate Kai and improve quality, safety, and reliability. | Your request; legitimate interests; consent where required. |
| Secure, debug, monitor, prevent abuse, and keep records. | Legitimate interests, legal obligations, and legal claims. |
| Send marketing. | Consent or another basis permitted by law; you may opt out. |
We do not sell personal data or use submissions for unrelated third-party advertising.
5. Kai and AI interactions
Kai is automated. Messages are sent to our workflow infrastructure to generate responses and may be reviewed by authorised personnel for quality, security, follow-up, and improvement.
7. International transfers
We are based in the UAE, while providers may process data elsewhere. Where required, we use approved contractual safeguards, adequacy findings, consent, or another lawful transfer mechanism together with reasonable technical and organisational protections.
8. Retention
We keep data only as long as reasonably necessary for the purpose collected, follow-up, service delivery, security, legal, accounting, and disputes. The period depends on the relationship. Enquiries remain for an active opportunity and reasonable follow-up; calendar and transaction records follow business and statutory periods; Kai data remains only as needed to operate, secure, and improve the service; technical logs normally have a shorter operational period. We delete, anonymise, or isolate data when no longer required, subject to backups and lawful retention duties.
9. Security
We use reasonable administrative, technical, and organisational safeguards including access controls, restricted credentials, secure service connections, validation, data minimisation, and monitoring. No internet system is guaranteed completely secure. Contact us promptly if you believe an interaction has been compromised.
10. Your rights
Subject to applicable law and exceptions, you may request information and access, correction, deletion, restriction, objection, portability, consent withdrawal, and an end to direct marketing. You may complain to a competent authority.
These rights reflect the UAE Personal Data Protection Law and, where applicable, laws such as EU/UK GDPR. Rights are not absolute. We may verify identity and retain data required by law or legal claims. Email hello@nexoai.ae; we will respond within the legally required period.
11. Cookies and similar technology
At this Policy date, the site does not intentionally deploy advertising cookies or third-party behavioural analytics. Infrastructure may use strictly necessary technical mechanisms and server logs. Third-party resources such as Google Fonts, and services opened from our links, may receive technical data and use their own technologies. If we introduce non-essential tracking, we will update this notice and provide consent controls where required.
12. Children
The site is intended for business users aged 18 or older. We do not knowingly collect children’s data through it. Contact us if you believe a child submitted data.
13. Changes
We may update this Policy when services, providers, or laws change. We will post the revised version and date and give additional notice where a material change requires it.
14. Contact and complaints
hello@nexoai.ae
Nexo Prime Technologies L.L.C-FZ, operating as NexoAI
Trade licence number: 2650312.01
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
You may complain to the UAE Data Office or another competent authority where applicable. We encourage you to contact us first.